Q: Can CereProc voices be run on OSX Mavericks?
A: CereProc voices for Apple Mac OSX can be run on Intel Macs running Leopard, Snow Leopard, Lion, Mountain Lion and Mavericks. If you have an older release of a CereProc it may not be compatible with more up-to-date versions of Mac OSX.
Q: When I install a downloaded voice, it prompts me for a license. Where do I get the license from?
A: The license key for each of the purchased voices is sent in the invoice email, immediately after the purchase of a voice. If you did not receive, or have deleted the email, you can get the license information as follows:
- log in to your account
- click on the 'My Account' link
- click the 'Orders' link
- click the link relating to the Order number in question
- scroll to the bottom and you will see a link 'Click to open a window with a printable invoice'
- at the bottom of the printable invoice, you'll see the license key information
If you still have issues using the license key, please log in to your account and notify CereProc using the Support form.
Q: I wish to forward the license key CereProc sent me to another email address. Can I do this?
Forwarding the CereProc license key to another email address may corrupt the license key. If you have a requirement to do this, the best way to access the license is to log in to your account, click on
My Account>Orders, then click on the number of the invoice in question, then click Invoice. At the bottom of the invoice, you will find the license key.
Q: Which versions of Windows can be used with CereProc voices?
A: CereProc voices for Microsoft SAPI can be used with Windows XP, Vista and Windows 7 (32 bit and 64bit) and Windows 8. They will also work with Windows 2000 if Microsoft SAPI 5 is installed. The required installer, SpeechSDK51.exe, can be downloaded from this page.
Q: Which versions of OSX can be used with the Mac versions of CereProc voices?
A: CereProc voices for Apple Mac OSX can be run on Intel Macs running Leopard, Snow Leopard, Lion, Mountain Lion and Mavericks.
Q: Can CereProc voices run on Intel Macs and PowerPCs?
A: CereProc's OSX voices can run on Intel Macs only.
Q: I have installed a CereProc voice. How can I listen to it?
A: On Windows, to test whether a CereProc voice is working correctly, go to Start>Control Panel>Eas of Access>Speech Recogntition>Text to Speech. Click the Voice Selection dropdown and all the installed CereProc voices should appear. Select the voice you wish to hear, and it will begin to speak automatically. If you do not hear any speech output, make sure your headphones/speakers are plugged in and that the system volume is turned up.
On Macs, users should go to System Preferences/Speech, select a CereProc voice from the System Voice dropdown, and then press Play.
For other tasks such as screen reading, pdf reading, saving audio out to wav files, a third party piece of software can be used. Here is a list of some compatible applications, some of which are free, some of which require payment:
Q: How do I uninstall a CereProc voice from my computer?
A: CereProc voices installed on Windows machines can be uninstalled by going to Start>Control Panel>Add or Remove Programs.
CereProc voices installed on Macs can be uninstalled by going to System Preferences/CereProc Voices, clicking the voice to uninstall and then clicking the Uninstall button.
Q: How can I change the path that CereProc voices are installed to?
A: By default, CereProc voices are installed in c:\Program Files\CereProc. During installation, the user can choose a Custom install and this permits the user to specify which directory the voice is installed in.
Q: I've found a bug in one of the voices. How can I report it to CereProc?
A: Registered users can submit bugs to support using the support request form