Q: Where can I find the voice in Windows 10 Settings?
A: CereProc voices can be found in Settings>Ease of Access>Narrator
Q: Can CereProc voices be run on MacOS Sierra?
A: CereProc voices for Apple Mac OSX can be run on Intel Macs running Lion, Mountain Lion, Mavericks, Yosemite El Capitan and Sierra. If you have an older release of a CereProc voice, it may not be compatible with more up-to-date versions of Mac OSX.
Q: When I install a downloaded voice, it prompts me for a license. Where do I get the license from?
A: The license key for each of the purchased voices is sent in the invoice email, immediately after the purchase of a voice. If you did not receive, or have deleted the email, please contact CereProc using the Support form.
Q: I wish to forward the license key CereProc sent me to another email address. Can I do this?
Forwarding the CereProc license key to another email address may corrupt the license key. If you have a requirement to do this, please contact CereProc using the Support form.
Q: Which versions of Windows can be used with CereProc voices?
A: CereProc voices for Microsoft SAPI can be used with Windows XP, Vista and Windows 7 (32 bit and 64bit), Windows 8, Windows 8.1 and Windows 10.
Q: Which versions of OSX can be used with the Mac versions of CereProc voices?
A: CereProc voices for Apple Mac OSX can be run on Intel Macs running Lion, Mountain Lion, Mavericks, Yosemite, El Capitan and Sierra
Q: I have installed a CereProc voice. How can I listen to it?
A: On Windows, to test whether a CereProc voice is working correctly, go to Start>Control Panel>Ease of Access>Speech Recogntition>Text to Speech. Click the Voice Selection dropdown and all the installed CereProc voices should appear. Select the voice you wish to hear, and it will begin to speak automatically. If you do not hear any speech output, make sure your headphones/speakers are plugged in and that the system volume is turned up.
On Macs, users should go to System Preferences>Dictation & Speech (or System Preferences>Accessibility on Sierra), select a CereProc voice from the System Voice dropdown, and then press Play.
For other tasks such as screen reading, pdf reading, saving audio out to wav files, a third party piece of software can be used. Here is a list of some compatible applications, some of which are free, some of which require payment:
Q: How do I uninstall a CereProc voice from my computer?
A: CereProc voices installed on Windows machines can be uninstalled by going to Start>Control Panel>Add or Remove Programs. On Windows 10, go to Control Panel>System>Apps & features.
CereProc voices installed on Macs can be uninstalled by going to System Preferences/CereProc Voices, clicking the voice to uninstall and then clicking the Uninstall button.
Q: How can I change the path that CereProc voices are installed to?
A: By default, CereProc voices are installed in c:\Program Files (x86)\CereProc. During installation, the user can choose a Custom install and this permits the user to specify which directory the voice is installed in.
Q: I've found a bug in one of the voices. How can I report it to CereProc?
A: Registered users can submit bugs to support using the support request form
Q: I have downloaded a Windows voice and when I try to run the installer, it doesn't start.
A: Recent versions of Internet Explorer have started removing the .exe extension from large downloads. To fix this, either rename the downloaded file by adding the .exe extension, or download and install Google Chrome. Google Chrome does not remove the .exe extension from downloads.