Q: How do I purchase the CereWave version of a voice?
A: When a voice is purchased, the user gets access to both the standard unit selection and the CereWave voice. During installation, the user is prompted whether to install the standard or the CereWave version. It's only possible to install one version at any time but if the user wishes to switch between the two the voice can be uninstalled then reinstalled with the other version.
Q: When I install a downloaded voice, it prompts me for a license. Where do I get the license from?
A: In v5 and earlier of CereProc voices, the license key for each of the purchased voices is sent in the invoice email, immediately after the purchase of a voice. If you did not receive, or have deleted the email, please contact CereProc using the support request form.
From v6 of CereVoice, licenses and voice files are downloaded during installation. Users are prompted to log in using their credentials for the CereProc website and once successfully verified, users are shown a list of voices that they may select for installation. Licenses and voice files are downloaded and saved to the correct locations automatically.
Q: I have purchased a voice from the website and I haven't received the disk. When will it be sent?
A: Voices purchased from our website are only available as downloads. Instructions for downloading voices are given both at time of purchase and in the invoice email sent to you. To download voices, log in to your account, click the Files link and all the files available for download will be shown. Please note that files are only available for download for seven days and may be downloaded a maximum of three times. If there are problems with the downloads, please notify Cereproc using the Support form that is available once you have logged in.
Q: I have forgotten my password and can no longer log into my account.
A: Go to http://www.cereproc.com/user/password and request a new password. An email will be sent to you. Please follow the instructions in the email and this will allow you to reset the password.
Q: Do the prices in the online Store include VAT (sales tax)?
A. Yes, all prices in CereProc's online store include VAT.
Q: Where can I find the Terms and Conditions for the SAPI/OSX voices?
A: The Terms and Conditions for the SAPI/OSX voices can be found here.